Please take a moment and review our "Privacy Statement" and our "Security Statement".

If you have any questions or comments call us at: 512.261.3355

FREQUENTLY ASKED QUESTIONS:

Q. What are the bank's hours?
See the Contact Us page for the hours of our Lakeway and Georgetown branches.

Q. Where can I access my account from an ATM?
The bank has an ATM located at the main office and is free to our customers. You can also access your account from any ATM on either the Pulse or Cirrus networks.  The bank who owns the ATM may impose a fee for its use.  Platinum Account holders are allowed four free ATM transactions at other banks' ATMs per month.

Q. What should I do if I find a mistake on my account statement?
The bank will correct any errors immediately. Just call a Personal Banker or the Bookkeeping Department at the bank during regular business hours at 512.261.3355.

Q. What should I do if I lose my checkbook or my Debit card?
You should call the bank immediately if you have lost your checkbook or debit card! You can ask to speak to a Personal Banker who will help you take the necessary actions.  If you notice the debit card loss after banking hours, you can call 1-800-500-1044 to report the card lost/stolen.  You will also need to notify the bank to begin collection procedures.  The quicker you notify the bank, the less liability you incur.

Q. What types of accounts does the bank have?
See the bank's listings and descriptions of account types on the Personal Account Products page and/or under the Business Accounts Products page.

Q. What are the bank's rates on Checking Accounts, Savings Accounts and CDs?
See the bank's most recently updated interest rates on the Rates - Checking, MMKT and Savings page and/or the Rates - CD page.

Q. How do I get to the bank?
See the "Contact Us" page.

Q. How do I sign up for Online Banking?
See the "Online Cash Management", or the "Online Banking with Bill Pay" pages for the necessary requirements to easily establish your online banking service.